MARY JEAN STUDIO

Our Studio is based in Johannesburg. We are a fully working, designing and manufacturing studio with our main store based online. However order collections can be arranged with us. To read more about the inspiration behind our collections and Brand, please click HERE

CARE
All our pieces are made from either solid Jewellery, brass or copper.

None of the metal that we use is plated, which means that you can clean your jewellery with a jewellery cleaner or platinum paper without worrying about the surface wearing down.

While we strive to create long lasting treasured pieces of the upmost quality, please keep in mind that jewellery is still delicate by nature and care needs to be taken whilst wearing it and storing it. We recommend removing jewellery when swimming, bathing/showering, sleeping and working with any detergents or chemicals and when doing any extreme activities. Note that the acidity of your skin and the perfumes and soaps you use may also aid in tarnishing the metal.

Non-plated metals have the tendency to naturally take on a patina and age over time,. We love how this gives character to brass, copper and silver as you wear it, However we do realise that not everyone is a fan of the ‘worn in’ look and would like to keep it bright and shiny, for this you will need to store it in an airtight container and use a gentle brass cleanser or silver cleaner if you have these, however you can also clean your polished jewellery with warm water and sunlight liquid soap and a soft toothbrush, Rinse in clean warm water and be sure to dry it with a very soft cloth (Like the one you use for your reading glasses or sunglasses) For Brushed Jewellery you can do the same but use the rough side of a’scotch brite’ washing sponge to brush/scrub it instead of a soft toothbrush to get it nice and  brushed up  again.  We also find the best way to keep your Jewellery shiny is too keep wearing it!

SIZING

RING SIZING AND MEASUREMENT

The best and most accurate way to get your finger measured is to visit your local jeweller but if you are not able to you can try these tips:

To measure at home

  • Take a piece of stiff cardboard, plastic or thick wire and wrap it around the finger.
  • Mark the exact spot where the ends join.
  • With a ruler, measure the length from end to end.
  • Use the chart below to find the correct size.

To ensure a good fit:

  • Use a piece of cardboard the width of the new ring.
  • Avoid using string. It is too flimsy and will bend to the shape of the finger.
  • After you have measured the length, tape it together and put it on the finger.
  • Don’t push or squeeze it to get it onto the finger. You won’t be able to this with a real ring.
  • Make sure it fits over the knuckle.

Note: When placing an order, please always provide us with the UK ring size

SIZING CHART  

 

Ring Size PDF

Click here to view online ring sizing tool www.findmyringsize.com

OUR STANDARD RING SIZES

If you’re happy to order one of our standard ring sizes, please note that it will be made to the UK sizes below.

X-Small (G, G½,H, H½,I, I½)
Small (J, J½, K, K½, L, L½)
Medium (M, M½, N, N½, O, O½)
Large (P, P½, Q, Q½)
X-Large (R, R½, S, S½, T)

CHAIN LENGTHS

Silver pendant chains: 45m, and 50cm.

If you would like a specific chain length not listed here

BANGLE SIZES

Our bangle sizes are given in diameter.

Small: 62mm diameter
Medium: 64mm diameter
Large: 67mm diameter

If it’s a closed bangle and you would like your bangle open /adjustable instead, then please let us know on check out or pop us a email after you’ve ordered.

BRACELET SIZES

Our bracelet sizes are calculated in lengths.

Small: 16cm
Medium: 17cm
Large: 18cm

If you have measured your wrist and would like a slightly longer or shorter bracelet, then please let us know on check out or pop us an email after you’ve ordered.

PACKAGING

We pride ourselves on presentation and our packaging is nothing less than luxurious. Each carefully handmade piece is packaged in its own gift box and gift wrapped in our branded  wrapping paper, It includes a Card from us as well as information on what African symbol inspired its design.  It gets extra protected by a bubble wrap sleeve, before being popped into its courier bag. Your order is ;Gift ready’ and  If it is going to someone special as a gift please let us know on check-out if you would like us to include a personal message from you with it.

SHIPPING AND DELIVERY

LOCAL ORDERS
Manufacturing time:
As all our pieces are Handmade to the highest quality and ‘made to order’,  please allow for up to 10 days for processing and manufacturing  we will however strive to get your order to you as quickly as possible,.  If you are in need of your purchase by a specific date, please do make us aware of this on checkout. Please note:  we can only really start on your order once we’ve received payment.

 

Delivery Costs

Our courier delivers ‘door-to-door’ and delivery  to the following cities within South Africa is only R40. Shipping is FREE for orders over R750, YAY! our gift to you! 

 

  • Gauteng: Johannesburg, Pretoria, Midrand, Centurion , Vaal
  • Western Cape: Cape Town, Paarl, Stellenbosch, Mossel bay, George, Plettenberg bay, knysna
  • Eastern Cape: Port Elizabeth, East London
  • Kwazulu Natal : Durban, Port Shepstone, Pietermaritzburg , Richards bay,
  • Free State: Bloemfontein, Harrismith
  • North west: Rustenburg, Klerksdorp , Westonaria, Randfontein , Potchefstroom, Carletonville
  • Mpumalanga: Ehmahaleni , Nelspruit , white river
  • Limpopo: Polokwane , Tzaneen
If you do stay in a smaller more remote town away from the hustle and bustle of these cities (lucky fish) a R65 charge will apply on checkout.

Please allow 2 to 3 working days for shipping from the time your order has been manufactured. As soon as your parcel has been dispatched you will receive an email with your tracking number.

PAYMENT OPTIONS

We like to make paying as easy as possible for you,  so we have 3 payment options available :, Pay Fast  (Local) , PayPal (International) and EFT (Electronic Funds Transfer).

*please note: You don’t need your own PayFast account in order to pay by card. Any payment fees are charged to the seller, not the buyer – visit the PayFast website for more information on these payment gateways.  www.payfast.co.za

 

RETURNS AND EXCHANGE POLICY

We strive to provide you with a truly handcrafted and meaningful piece of art for you to cherish, however if for any reason you are not completely happy with your purchase  you may contact us within 2 weeks of receiving it and we will swap the item for store credit. This will be the items purchase price and does not include any delivery costs.

Policy conditions

  • Products being returned must be unused, unworn, undamaged and properly protected
  • We don’t accept any returns after the 2 week grace period.
  • You will need to pay for postage when returning the item.
  • We recommend using registered mail, as we are not liable for any items lost in the post. Or you can contact us to arrange collection with our couriers.

Due to the handmade nature of our products, slight variations will occur in each item.

REPAIR POLICY

While Quality is of the utmost importance to us, we know that sometimes even with the greatest care, your delicate treasures can break, If this happens within 2 months of purchase due to a manufacturing fault, we’re happy to repair it for free.  After 2 months, the cost for repair will depend on the nature of the repair needed.

Unfortunately we cannot cover broken chains as chains, by nature, are very delicate and need to be handled with great care by the wearer. The replacement fee for a Jewellery chain is R80 .

Repair conditions

  • Products being repaired must be due to manufacturing fault as we cannot take responsibility for jewellery that has been damaged due to neglect or improper storage
  • Repairs must be reported and sent in within 2 Months of receiving the item.
  • You will need to pay for postage when returning the item.
  • We recommend using registered mail, as we are not liable for any items lost in the post. Or you can contact us to arrange collection with our couriers.

INTERNATIONAL ORDERS

For international orders, please send us an email with your order as we will need to send you an invoice with the latest prices in your currency (this is  due to exchange rate fluctuations )

All international payments are to be made via PAYPAL.

Manufacturing time:

please also allow 10 working days for the processing and manufacturing of your items,

Delivery costs:

We make use of the EMS South African postal service, and an international order takes approx. 5-15 working days to reach you once it has been shipped. The shipping cost per parcel amounts to approximately €25.00 or $28.00 and

We also offer DHL door to door courier service if you would prefer this. This service takes approximately 7 working days, and the cost is €40.00 or $45.00.

Again we will confirm shipping costs with you on receiving your order via email,

Once your parcel has been dispatched, you will receive an email with your tracking number.

CUSTOMS AND IMPORTS CHARGES:

Please note: You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as we can’t be held liable for any extra charges